1. About Us
Tax Agent Media is a specialist digital media agency built exclusively for public practice accountants and bookkeepers. With over 35 years of hands-on experience running and marketing accounting practices, our services are tailored specifically to suit the unique needs of the profession.
 
We don’t work with retail, hospitality or general businesses — just accounting professionals who want practical, cost-effective marketing built by people who know their world.
 
2. Services
We provide a range of packaged and individual digital media services, including but not limited to:

• Custom Website Design (via Wix)

• Facebook Business Page Setup & Content Posting

• Email Marketing Templates and Campaign Tools (MailChimp/EDMs)

• Local Business Lead Lists (up to 250 contacts)

• Ongoing Monthly Management

• ​Logo Design and Creative Add-Ons

Full descriptions and pricing are available on our website. Prices are listed in Australian Dollars (AUD) and inclusive of GST unless stated otherwise.
 
3. Payment Terms

• Payment is required 100% upfront before any work begins.

• An invoice will be issued after your order confirmation.

• Payments must be made via direct deposit to the bank account specified on your invoice.

• Services will be delivered within 7–21 business days from the date payment is cleared, provided all required information has been submitted by the client.
   

Failure to make full payment or delays in supplying required material may result in delays in project commencement or delivery.
 
4. Project Timelines and Revisions
We aim to complete most services within 7–21 business days from payment and receipt of all required materials. This timeline may vary based on the scope of work and client responsiveness.
 
Revisions:

• Our Essentials Package includes up to five (5) combined aesthetic and/or technical revisions.

• Additional revisions beyond this are charged from $75 per instance, depending on complexity.
   

Unlimited updates are only included in our Ongoing Management plans.
 
5. Cancellation & Refund Policy

• If you cancel before any work has commenced, a refund may be issued minus a 10% administrative fee.

• Once work has commenced (which includes strategy planning, drafting, or any creative effort), no refunds will be issued, except where required under the Australian Consumer Law.
   

6. Client Responsibilities
Clients agree to:

• Provide all requested content, logos, brand colours, ideas, outlines, preferences, and strategic direction upfront.

• Create and set up their own Wix and Facebook Business accounts, including purchasing a domain name (if applicable), and grant administrator access to Tax Agent Media.

• Respond to feedback or revision requests in a timely manner.

• Notify us of any access changes, delays, or issues that may affect delivery.
   

Clients are also required to formally acknowledge that they have read, understood, and accepted these Terms and Conditions before project commencement. This sign-off may be done digitally via email, form, or written confirmation, and is required before services begin.
 
7. Intellectual Property
All original content, artwork, and deliverables created by Tax Agent Media remain our property until full payment is received and service is completed. 
 
Once paid in full:

• You are granted a non-exclusive, non-transferable license to use the deliverables for your business.

• Deliverables may not be resold, sublicensed, or repurposed outside of their intended use without written permission.
   

We reserve the right to showcase completed work in our portfolio, unless you explicitly request otherwise in writing.
 
8. Third-Party Platforms
Many of our services rely on external platforms, including:

• Wix (website builder)

• Facebook (social media presence)

• MailChimp (email campaigns)
   

Clients are responsible for maintaining these accounts and ensuring compliance with their respective terms of use. Tax Agent Media is not liable for changes in third-party functionality, pricing, service disruptions or service compromisation.
 
9. Limitation of Liability
While we strive for high-quality service and results, we do not guarantee specific outcomes such as lead conversions or new business revenue.
 
To the maximum extent permitted by law, Tax Agent Media is not liable for:

• Loss of income, profits, business, or opportunity

• Delays caused by third-party platforms or client non-responsiveness

• Any indirect or consequential damages
   

Our total liability for any claim will not exceed the amount paid by the client for the specific service.
 
10. Privacy & Data Protection
Tax Agent Media collects and manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

• We only collect data necessary for delivering our services.

• Platform credentials (e.g. Wix, Facebook, MailChimp) provided by the client are kept strictly confidential and stored securely using encrypted password tools where appropriate.

• We will never sell, share, or misuse client data or platform access.

 
11. Governing Law
These "Terms" are governed by the laws of Victoria, Australia. Any disputes arising from or related to these "Terms" will be handled exclusively under the jurisdiction of the courts of Victoria.
 
12. Amendments to These Terms
Tax Agent Media reserves the right to update or amend these Terms at any time. Changes will be posted on our website. Continued use of our services constitutes your acceptance of any "updated Terms".
 
13. Contact
For all questions, concerns, or project-related communication, please contact:
Tax Agent Media
Email: tapmedia@taxagentpathway.com.au
Phone: (03) 8456 7070
Website: www.taxagentmedia.com.au